Frequently Asked Questions
Everything you need to know about shopping with Serendipity Australia.
What are your shipping rates and delivery times within Australia?
We offer flat-rate standard shipping for $9.95 and express shipping for $14.95. Standard delivery typically takes 3-7 business days, while express takes 1-3 business days depending on your location.
Do you offer international shipping?
Yes, we ship to selected international destinations including New Zealand, the UK, and the USA. Rates are calculated at checkout based on the weight of your order and destination.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact. Please note that for hygiene reasons, certain items like earrings and intimates cannot be returned.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Zip Pay for your convenience.
Are your products ethically sourced?
At Serendipity Australia, we are committed to quality and integrity. we work closely with our suppliers to ensure that our curated range meets high standards of ethical production and craftsmanship.